Frequently Ask Questions
We are a web design and digital marketing services provider, founded on 2015, by Arnolf Lualhati. We now a team of 8-young IT experts and Digital Marketer, working on a virtual corporate space setup. We gather expertise in web design, user experience, branding, web development as well as corporate communication and digital marketing.
We design and develop CMS websites for a variety of purposes. We offer training to clients on how to manage their own website and we are happy to take care of any website technical questions that may arise as well as do updates to the content of your website. We’ve been in business for several years and have expanded the services that we offer to include branding, and digital marketing and IT Consulting.
We prioritize a one-on-one consult where we take the time to get to know you and your goals. We create a website that is personalized to the needs of the client. Technical expertise is used to ensure all aspects are accounted for.
Following the meeting, we send you a detailed proposal including:
- Our understanding of the project in terms of design and features
- A detailed budget
- A timeframe
Following your agreement, we set a kick-off meeting during which we explain to you the different steps and answer all questions you may have.
Here is a list of the usual steps for a website project:
- Preliminary meeting
- Proposal agreement
- Kick-off meeting
- Technical specs drafting (if project requests it)
- Live mockups of the main website pages
- Feedbacks and adjustments
- Development and content integration
- Testing, security optimization
- Go-live and speed optimization
We work with you as a team and guide you throughout the entire project and make sure you get all the advice you need. We usually meet 2 or 3 times and can work efficiently via emails and calls.
We work for all kinds of companies operating in diverse sectors such as finance, consulting, engineering, retail, F&B, travel, education. We have also worked with several business associations. We have worked with more than 100 clients since 2015 and designed more than 60 plus websites. Our clients are based in United Arab Emirates, Australia, Qatar, USA and Jordan or wherever our client wants us to follow them with their exciting projects. Check our portfolio page to view some of our latest projects.
It of course depends on the website. We are able to deliver projects within a short timeframe if requested. The average time to complete a project is somewhere between 2 weeks and 3 months. Here is a list of the main steps for a website project:
- Creative brief (and technical specs if needed)
- Copywriting / content gathering (if within project scope)
- Research, benchmark, design work
- Web development and content integration
- Revisions and adjustments
- Testing, speed, and security optimization
Please note that you need to provide us with your content before we can start working on your project. If you need help with your content, just let us know, we can help!
Depending on your requirements, we offer the flexibility to integrate third-party services into your website, develop custom plugins, or modify existing plugins to provide simple features without unnecessary complexity. Our approach always begins with a thorough exploration of your needs, where we ask you numerous questions to comprehend the specific reasons behind your feature request and your expectations.
To ensure clarity and alignment, we create detailed and user-friendly technical specifications presented in a FAQ style. Our goal is to establish a shared understanding of the project. We also strive to devise the most straightforward solutions for your needs.
Here are some examples of specific features we’ve crafted for our clients:
- Custom membership plugins that facilitate membership applications with various levels, user permissions, and online/offline payment options through platforms like Stripe or Paypal.
- Integration of e-commerce functionalities within membership websites, enabling members to register for events with online payments based on their membership type.
- Development of multilingual websites, including those with e-commerce capabilities.
- Integration of third-party services using APIs such as Mailchimp, Event Calendar, Newsletters, WooCommerce, Google Analytics, and more.
Feel free to reach out to us and share details about your specific project so we can explore how to proceed together!
In recent years, there has been a noticeable surge in website hacking threats, underscoring the increasing significance of website security in our line of work. To effectively address this issue, we have established a dedicated process to ensure the security of all the websites we develop and maintain. Here are some examples of security best practices that we have incorporated:
- Regular upgrades for WordPress, themes, and plugins
- Implementation of a custom login URL
- Installation of the latest WordPress security plugins
- Enhancement of username and password security
- Renaming of database prefixes
- Custom configuration of htaccess
- Customization of wp-config.php
- Deployment of SSL certificates
Additionally, we stay informed about the latest threats and continuously adjust our security processes to stay ahead of potential risks.
It’s crucial to emphasize that website maintenance plays a pivotal role in ensuring website security.
We develop websites that are technically optimized for Google. This means that we make sure Google can easily crawl your website content and understand it. Here is a list of “best practices” we have implemented:
- Website speed optimization
- Website semantic optimization (good use of title, h1, h2, h3, etc, image alt)
- Internal linking
- User experience optimization
- Clean coding
- SEO Plugin set-up, on-page optimization
- Creation of Google Analytics and Google Search Console accounts, sitemap submission
- Set up of a Google business page
There is a 50% deposit to be paid before the project starts. The remaining balance is due upon the project’s delivery.
Yes, you will!
Our websites all come with a user-friendly interface. We also provide a user guide and training to make sure you are comfortable editing your website.
However, it does not mean that you have to do it! Your time is precious and you may find it more useful to spend it interacting with your customers and growing your business, instead of updating your website. In that case, you can subscribe to our Customer Care programme. Through Customer Care, we take care of all your content changes for you (post news on your website, edit its content, create new sections, add new photos, videos…) usually within the next business day. Customer care includes all content related changes.
We have all the services you need!
Although we provide training to show you how to update the content of your website yourself, you may prefer to focus on your business development. Invest your time in developing your business while we take care of your website for you!
Our customer care Programme is the headache-free solution to allow you to update your website content without doing anything, because we do it for you!
- We can post your latest news, photos, videos on your website
- We can edit your existing content, create new sections, new pages, update sliders, photos
- For e-commerce, we can create new products, set up coupons, discounts
- And we can share these updates on your social media!
Just send us an email with your latest updates and we make sure everything looks neat and professional.
We provide annual technical maintenance services for all websites we develop. This technical maintenance is extremely important as it ensures that your website is secure and bug-free.
Your contract covers:
- Backups and bug fixing throughout the year
- We monitor your website 24/7 and are able to take action within minutes of any major issue
- Quarterly update and upgrade of your website components
- Full testing in major browsers and screen-sizes after each upgrade
Full security review every 3 months
Still have some unanswered questions?
If you do not find what you are looking for, please contact us further